I want to use Tuesday posts to give quick travel tips that I've found to be most useful. Enjoy!
Airline Twitter Teams - If you're not tweeting, you're doing it wrong.
If you don't have a twitter account and you do any sort of traveling, you need to get one. My favorite travel tip is how amazing airline twitter teams are at responding to tweets. It's always 100x easier to get help via twitter than it will be using any other method, I guarantee you.
As someone who has experienced a fair amount of travel-related mishaps including, but not limited to: delays, broken DSLR cameras in gate checked bags (oops), a forgotten Kindle (same flight), cancelled flights, etc. - twitter is my best friend. Consider this: as bad as airline customer service generally is, their social media teams are usually the complete opposite.
I've seen @virginamerica's team refund a friend's change fee even when the flight was booked using Orbitz (P.S. I still never condone booking anywhere other than the airline itself), I've seen @united respond to a friend who had a flight to Brazil completely cancelled, but couldn't get United to respond to an email requesting compensation for the inconvenience, and I've had @deltaassist get me a full refund for my DSLR when they broke it. Seriously, airline twitter teams are pure gold.
Not only are they helpful, but they are usually pretty immediately responsive. In my experience, you can expect a reply within several hours, which is so much more awesome than waiting on hold for 30 minutes for an unhelpful agent on the phone. Now, tweet away!
Have you had any awesome experiences using twitter to get help from an airline? Would love you to share your experiences below!
5/13/2014 12:38:56 pm
My experience made it into your blog! United have me 10,000 miles btw for that mishap with Brazil.
5/13/2014 02:04:01 pm
That's awesome, Fawn! So great you were able to get the miles! :)
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Just a girl with a full-time job and a full-time obsession with traveling. It's best to LiveTraveled.