Review: Andaz 5th Avenue Review: Park Hyatt New York Review: Andaz Wall Street As a Hyatt loyalist, Manhattan offers quite a few options for Hyatt stays, but since it's Manhattan, you'll usually end up paying an arm and a leg. We've accepted this fact and since we are usually traveling over the weekend and only have one night in a hotel, it's a bit easier to deal with the hotel prices. Our favorite Hyatt brands are Andaz and Park Hyatt and New York City offers two Andaz properties and a Park Hyatt, all of which we've stayed at on different visits. The Andaz Wall Street is the third Hyatt property we've tried out in New York and the last of the more aspirational Hyatt properties for us to check out in the city. Admittedly, the Wall Street location puts it quite far out of the way for most non-business travelers, but we were visiting over Fashion Week and Valentine's Day weekend in February, so most hotels were booked out. Incredibly, the weekend we visited happened to be one of the coldest in the past 100+ years, so being really far from anything we needed to see that weekend was extra fun! ;) You'll find the Andaz at the corner of Wall and Water and since you're surrounded by forgettable looking high-rises, it can be tricky to spot from the street. After entering through the revolving door, you'll find yourself in the lobby with the "front desk" to your left. Andaz has a more non-traditional front desk arrangement and employees can often check you in using an iPad rather than needing to be behind a computer. Per usual with Andaz properties, the hotel offers coffee and tea 24/7 in the lobby and there was a large table set up in the rear left side of the lobby where you could help yourself. Since it was so unbelievably cold outside while we were visiting, I definitely had a few cups of tea and hot chocolate throughout our stay. We decided to apply a Diamond Suite Upgrade that was due to expire soon, and when we arrived around 8 AM, we were lucky enough to find that our suite was available. The associate explained that the breakfast hours were from 7 AM to 12 PM at the hotel's restaurant, Dina Rata. Dina Rata can be accessed by taking the stairs from the lobby or from the elevator. Since our room was ready, we made our way up to the 15th floor. The halls were fairly dark and had some unique touches when it came to displaying the room numbers next to each door, which I thought was cool, but there was a humungous stain all over the carpet directly outside of the elevator. In general, the hotel was nice, but you could tell that it's been around for a while.
Despite being assigned a "suite", I found that the room layout was very similar to the Andaz San Diego in which the "bedroom" wasn't fully separated from the "living room", but rather there was just a divider placed in the middle of the room. This was fine for us, since it was just the two of us in the room, but it's definitely a bit misleading to classify the room as a one bedroom suite. That being said, the most major problem I had with the room layout, however, was the bathroom. The bathroom had a similar look to the Andaz 5th Avenue, but unlike the 5th Avenue suite we stayed in, the bathroom was not able to be enclosed at all. There was a shower on the left, a toilet on the right, and the vanity was in the middle. To add insult to injury, the glass door on the shower wasn't even frosted, so anyone else in the room would have a full view into the shower with zero privacy whatsoever. I'm a person who really cares about my privacy in the bathroom and this bathroom was really just not acceptable for me. The entire time, I was very uncomfortable. Other than these issues, the room was quite nice. As usual, I enjoyed the minimalist style and loved that the room was so large, which is hard to come by in Manhattan. The living room had a couch and chairs with a view of the television on the room divider and then there was a desk/console with another television that could be seen from the bed. On the "bedroom" side of the room divider, there was a closet. The views from the room were unmemorable - you're looking at other Wall Street skyscrapers with nothing particularly interesting to catch your eye.
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Review: Andaz 5th Avenue Review: Park Hyatt New York Review: Andaz Wall Street As a Hyatt loyalist, Manhattan offers quite a few options for Hyatt stays, but since it's Manhattan, you'll usually end up paying an arm and a leg. We've accepted this fact and since we are usually traveling over the weekend and only have one night in a hotel, it's a bit easier to deal with the hotel prices. Our favorite Hyatt brands are Andaz and Park Hyatt and New York City offers two Andaz properties and a Park Hyatt, all of which we've stayed at on different visits. First up is the Andaz 5th Avenue. The Andaz 5th offers one of the best locations out of the three and it's usually a bit more affordable than the Park Hyatt. The Andaz 5th is located across the street from the New York Public Library, right by Bryant Park and is on the corner of 5th and E 41st St. We visited in 2015 and arrived on a Saturday morning around 9AM as we usually do when we take a Friday night red-eye. We certainly don't expect for rooms to always be ready when arriving early in the morning, but I find that they usually are, which I believe is in large part due to my Hyatt Diamond status. For this stay, I had applied a Diamond Suite Upgrade, because why not? So we were looking forward to spending some time relaxing in the room during the stay. On this particular morning, we were told that our suite was not yet available, but we were promised that it should be ready very shortly and they would give us a call when it was. This was no problem, so we stored our luggage and headed out to find breakfast and wander around Central Park. About two hours later, around 11AM, we got a call from the hotel manager saying that the previous guest was also a Diamond guest who had requested late check out, which meant the room wouldn't be available until well after 4PM. This really ticked me off, since it would mean we would have to spend the entire day without a shower or the chance to freshen up in the room. I was also quite upset because the person who checked us in had no clue this was the case and had told us our room would be ready shortly. At this point, there was nothing I could do, so we spent the day seeing friends, etc.
We headed back to the hotel around 4:30, figuring that the room should be available and hoping it was so that we could get ready to meet friends for dinner. By 5:30, the room still wasn't ready and I was extremely upset. Finally, we were offered another room to use to shower while our suite was still being prepared, since we were going to be late for dinner. This was nice, but honestly, it should have been offered WAY earlier than it was. By now, not one single person had apologized for the inconvenience or even seemed remotely apologetic for the shitty situation, which was disappointing. I was nearly ready to give up on the suite upgrade, but each time I brought it up, someone kept saying the suite was "nearly ready". We had confirmed the upgrade two months before our stay, so there was really no excuse for how badly the situation went. Our room was finally ready around 6:15, which was completely ridiculous. I'm not sure why it took so long to clean a room at 4PM when they knew guests were waiting, but after the service we had seen so far in the hotel, we weren't shocked. The first room we were given to use while our suite was being prepared was an Andaz King room. There was an odd glass "closet" and minibar immediately when you walked into the room and as at all Andaz properties, the minibar offered complimentary non-alcoholic drinks and snacks. The bed was comfortable and clean looking and there was a desk at the far end of the room with a love seat sort of chair in the other corner of the room. I really liked the high ceilings and the minimal neutral decor. The aesthetic actually seemed more like a Park Hyatt than an Andaz, which I really liked. Review: American Airlines Business Class LAX - PVG Review: PVG Cathay Pacific Lounge Review: Dragonair Business Class PVG - HKG Review: Andaz Xintiandi Shanghai Review: Grand Hyatt Shanghai Review: Hyatt Regency Suzhou At this point, I've stayed at 3 out of the 4 Hyatt properties in Shanghai. I've only had a chance to review the Park Hyatt Shanghai so far, but I'm certain that the Andaz Shanghai has the best location of them all. Xiantiandi (新天地) is an affluent shopping district in Shanghai and the area directly around the Andaz is chock full of restaurants of all varieties, high-end shops, and tons of people. As opposed to the Park Hyatt, which is located in a high-rise in Shanghai's financial district (which has very little going on in the evening), the Andaz is the place to be. Andaz is Hyatt's hip boutique brand and in this case, they almost take "hip" to an extreme. You'll notice the Andaz from almost anywhere in Xiantiandi, which makes it easy to find your way back after a few cocktails. The building has a unique design with rounded rectangular windows punctuating the facade (although don't confuse it with the Langham, which is across the street and has a similar look). Upon arrival at the Andaz, you'll enter through gigantic wooden sliding doors and find yourself almost assaulted with the uniquely designed lobby (I unfortunately don't actually have a picture of the immediate view, but it's imposing). The lobby features a bar and seating area directly ahead, while check-in is to your right. To the immediate right is a patisserie where you can buy fresh juices, pastries and the like. At check-in, you'll be offered a refreshment, but I've never accepted one, so I'm not sure what you can choose from. The front desk area has beverages and cookies/fruit available throughout the day in case you need to stop by. Check-in is usually quick and efficient and you'll learn about the nightly happy hour from 6 PM to 8 PM which is free for all guests. Once you're checked in, you will proceed through the lobby and make a right to the elevators. The Andaz is full of interesting art and you'll pass a custom motorcycle and what looks like a giant wad of painted paper on your way. It's all very unique. The elevator area is decorated with a moving fish screen, which is kind of fun. The Andaz uses wood accents throughout and when you arrive on your floor and step out of the elevator, you'll see nothing but wood. I think it's tastefully done and it definitely gives the hotel a unique look. I've stayed at this hotel so many times and I've had a couple of different room types, so I'll cover both the Andaz Xintiandi View King and the Andaz Large King rooms.
Andaz Xintiandi View King If you couldn't tell, this room type faces Xintiandi, which gives you a view of the surrounding neighborhood and the Pudong skyscrapers in the distance. When you enter the room, you'll be in a hallway. To the right (usually) is the bathroom followed by a closet and then the room opens up to reveal the bed, a chair, a table with two chairs, and the TV and minibar. The quirky decor from downstairs continues upstairs and I think the designers did a good job of making the room a unique and interesting, but still keeping things pretty modern and minimal, which I like. The bed is very comfortable and the room views are excellent. In addition, you'll notice that the room has some "smart" features as well. Introduction Late last year, Chris and I lucked into some very cheap tickets to Maui as a result of Alaska Air's Black Friday sale. We knew without hesitation that we would book the Andaz Maui at Wailea since we were both anxious to check it out. It's no secret that the Andaz Maui is incredibly expensive ($700 per night and up) and unfortunately, there was no cash and points availability during the nights we would be staying. We didn't love he idea of booking a full points rate (the Andaz Maui is a Category 6 hotel, which requires 25,000 Hyatt points per night to book), so immediately after booking the tickets, Chris applied for the Chase Hyatt Visa, which offers two free nights at any Hyatt hotel once you complete the minimum spend. Once the two free nights posted, we used them to book two nights for our time in Maui. Cost of two nights in paradise: completely free. I shared my initial thoughts on the hotel here shortly after we returned home because I knew it would be a while before I got around to writing the full review, so feel free to check that out if you'd like a quicker read. Hotel The Andaz Maui is located in Wailea, which is on the southern coast of Maui and is quite far away from where most people stay when visiting Maui, Kapalua. Wailea is a 30-40 minute drive from Maui's Kahului Airport (OGG), so unless you've rented a car, you'll need to take a taxi or an Uber to the hotel. Unfortunately for us, there were no Ubers available when we landed, so we took a taxi from the airport and it ended up costing about $45, which was pretty steep, but we didn't have much of a choice. Upon arrival at the hotel, you'll be greeted by attendants happy to help you with your luggage and hand you the most gorgeous flower (or kukui nut if you're a guy) lei. To enter the lobby, you'll walk down a beautiful covered walkway lined with water on both sides. As soon as you begin walking, you'll be greeted by the most stunning view of the ocean, which you can see straight through the lobby. Once arriving in the lobby, we were promptly greeted by a staff member and she offered for us to take a seat anywhere in the lobby while we completed check-in. Would we like a complimentary lavender lemonade? Yes, of course we would! The lobby, much like the rest of the resort, is absolutely stunning. You'll be greeted by the most beautiful view of the ocean, which you can see straight through the open-air lobby. There's plenty of seating throughout the lobby, along with very high, elegant ceilings, and understated decor. The hotel staff each had iPads that they used to check us in and go through our preferences. We chose to accept the Diamond amenity of wine and cookies and were happily informed that we had been upgraded to a partial ocean view Andaz Suite. Getting upgraded when we hadn't even paid a dime for the room in the first place was absolutely unexpected and we were absolutely stoked. After finishing our lemonade, we nearly ran to check out our home for the next 48 hours. You'll find gorgeous wood accents all throughout the hotel and the hallways were no different. Room numbers lit up and the halls were open-air on the ends, which gave it a very island feel. We were assigned to room 418, which was at the very end of the hallway on the left-hand side of the resort. The room was a partial ocean view suite, which was partial because it was blocked by the villas located right in front of the room, but if you looked out over the pool, you could see the ocean, which was absolutely good enough for us! The room itself was also really incredible. Chris and I both love minimal, modern decor with wood accents, and the room was just our style. Immediately upon entering, there was a half-bath to the left and then the room opened up to the living and dining area. The room had a couch, chair and flat screen TV, along with a full dining table and armoire which held the bar. All Andaz properties offer free non-alcoholic beverages and free snacks, which are replenished daily and usually the offerings are hit or miss. At the Andaz Maui, they were a hit! The snacks included Maui-style potato chips and the absolute BEST local granola bars (I was so obsessed, I looked them up when I got home and was disappointed to find out that they are incredibly expensive). The drinks were also on point. You'll find a San Pellegrino Limonata, as well as craft cola and local root beer. We definitely fought over them. In addition to the bar, there's also a coffeepot for morning coffee. The room also had an iPad Mini available to use while you're visiting, which is a nice touch, although we didn't need it during our stay. Next to the iPad and the phone, you'll also find the controls for the shades in the room, which is something I always love finding in a hotel room - definitely something you won't have at home! The bedroom was simple and beautiful, with a door opening onto the patio, a king bed, a chair, and another flat screen TV. The bathroom was spacious and had a lot of character. There was a double vanity, a soaking tub, and the shower took up the entire back wall, with the ability to open up the screens running behind the bed so you could (in theory) shower with a view of the resort. The toilet was in a small room off the bathroom next to a fairly large closet. The toiletries were Malie branded and were absolutely amazing. Keeping with the very local theme of the hotel and amenities, Malie is a Hawaiian brand of all-natural luxury bath products. I loved the scent and would have taken home 50 bottles if I could. Once we finally pried ourselves out of our gorgeous room, we went for a walk around the hotel. The Andaz is considered a boutique hotel in Maui, especially compared to the mega-hotels you will find nearby, with only 297 guestrooms and suites. When we visited, the occupancy levels seemed to be perfect. We were always able to find a lounge chair by the pool and the pools themselves didn't feel overrun with other guests.
One of the most stunning aspects of the hotel is the four tiered infinity pools that descend down to the lawn and, eventually, the beach. Each level has lawn chairs and offers perfect views of the ocean beyond the pool. In addition to the tiered infinity pools, there is also an adults only pool off to the right hand side of the resort, with one of my favorite features - lounge chairs situated right in the pool. There are a couple of towel huts spread around near the pools and pool attendants will be happy to set up a lounge chair for you. One of the nice extra features of the hotel is the Andaz branded water bottle you will (usually) receive at check-in (we didn't receive it and had to ask for one later). In an effort to be more green, the hotel gives them out to use throughout your stay so that you can refill them at the water coolers located around the resort, rather than wasting paper or plastic cups. It's also a fun souvenir to take home and remember the trip by. Unfortunately, we found the service around the pools to be a bit lacking. Several times, we wanted to order drinks or lunch while sitting by the pool, but rarely saw any of the servers or bartenders who were supposedly attending to guests. This wasn't a huge deal, because there were bars on the top and bottom levels of the pool area, but at a five star hotel with such a high price tag, I would have expected excellent service. I was lucky enough to be in Maui two weeks ago thanks to some amazing airfare deals from Alaska Airlines over Black Friday. Chris and I had the most amazing time and even though it was only for three days and two nights, it was worth it to visit such a beautiful place! I had been to Hawaii before, but not to Maui, and after this trip, it is my favorite island so far (I've also visited the Big Island and Oahu). The icing on the cake (or the umbrella in our Mai Tai, if you will) was undoubtedly staying at what Chris and I both agreed is the most beautiful hotel we have ever stayed at - the Andaz Maui at Wailea. The hotel is incredibly beautiful and the decor was just our style - modern and minimalist, but with a bit of Hawaiian inspiration. Not to mention, the views are second to none. The Andaz Maui is located on its own stretch of beach and has views from seemingly every part of the hotel. Possibly the coolest feature of the hotel is the tiered infinity pools which cover 4 levels so that it's easy to get a great view no matter where you've spotted an empty lounge chair. All of that being said, the hotel is also incredibly expensive and it's one of the few in Hyatt's portfolio that is not available for cash and points stays. This means that you're either going to be paying cash (which can easily be $600/night and up) or full points, which will set you back 25,000/night. As luck would have it, Chris had just finished applying for the Chase Hyatt Visa and received two free night certificates for any Hyatt property in the world, so we chose to use those for our stay here. We got even more lucky when we arrived and were upgraded to a one bedroom partial ocean view suite without even asking. All in all, it was perfection. I plan to do a full review eventually, but wanted to share my initial thoughts on the property. Essentially, if you're looking for a place to stay in Maui, I really can't recommend anything more. While we have had issues with not feeling "cool" enough for Andaz properties in the past (see here and here), this one was absolutely perfect. It wasn't too hip or happening for us and really just offered (mostly) great service in a beautiful setting, which was exactly what we wanted. The pool and beach area were excellent and were better and much nicer, in my opinion, than the surrounding hotels that I visited in Wailea, including the Four Seasons, The Grand Wailea, and the Wailea Beach Marriott. I loved the smaller, boutique feel of the Andaz and amazingly, the hotel wasn't incredibly busy while we were visiting, which made it easy to find a great lounge chair by the pool and enjoy the quiet. Admittedly, there were a few things that weren't quite up to par during our stay, which included service in some cases, but the amenities and the resort as a whole more than made up for these issues as far as I was concerned.
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