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Review: Burj al Arab Part I: One Bedroom Suite

2/15/2016

28 Comments

 
Back in March, I wrote about how to book partner award flights on Etihad Airways.  We originally booked First Apartments both to Abu Dhabi from London and from Abu Dhabi back to London over the Thanksgiving holiday, but unfortunately, the airplane for our flight from London was switched from an A380 (which has First Apartments) to an A340 (which has Etihad's standard First Class). The airplane switch was somewhat devastating, but at least we will still experience the Apartments on our way home. We planned a whirlwind luxury long weekend in Dubai around these flights and I'll be covering all the details in upcoming posts. 

Review: British Airways Club World SFO - LHR
Review: LHR Etihad Airways First & Business Class Lounge
Review: Etihad Airways First Class LHR - AUH
Review: Park Hyatt Dubai
Review: Afternoon Tea at At.mosphere Burj Khalifa
Review: Burj al Arab Part I: One Bedroom Suite

Review: Burj al Arab Part II: Grounds and Amenities
Review: AUH Etihad Airways Premium Lounge 
​Review: Etihad Airways First Apartments AUH - LHR 


It was a "bucket list" item of Chris' to stay at the Burj al Arab hotel in Dubai, so when we booked the Etihad flights, he decided we should stay for just one night to experience the "world's most luxurious hotel".

There's pretty much no chance of getting a discount on the room rate and there's also no easy way to use points (unless you spend a lot of time in Jumeirah hotels and earn their loyalty points), so we paid the full cash rate for the night. In the interest of transparency, the room rate for the night was AED7990, which is approximately $2175 USD. After taxes and fees, the charge came to $2616.17 USD.

Note: We realize this is outrageously expensive and fully accept that this was a once-in-a-lifetime experience that we will always remember.

One thing we did make sure to do when booking was to book through American Express Fine Hotels and Resorts, which was approximately the same rate and allowed several benefits: 
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  • Noon check-in when available
  • Room upgrade upon arrival when available
  • Daily breakfast for two people
  • Guaranteed 4PM late check out
  • Unique property benefit (in this case, a 55 minute Swedish massage for two)

We arrived at the hotel from the Park Hyatt Dubai around 3 PM. The Burj is located on a private island accessible from a single road only with a reservation at the hotel or for one of the restaurants. In order to pass through security, they had to check our name off a list of guests. Once we pulled up to the hotel entrance, we were greeted immediately by a porter who grabbed our bags and put them on a luggage cart. He asked for the name on the reservation and assured us our bags would make it to the room shortly. A woman approached us and had already been told a last name, so she escorted us inside where we were presented with hot towels and dates and offered Arabic coffee. We declined the coffee and she began showing us around. She pointed out the front desk (which really isn't used) to the right of the door and the concierge desk to the left of the door and then led us up the escalator which runs along an elaborate jumping fountain and has fish tanks along the walls. She pointed out the restaurants available for breakfast and gave a detailed overview of the hotel's facilities while escorting us to our room on the 12th floor. 

The hotel is sail-shaped and has an open atrium nearly all the way to the top of the sail. Upon arriving at the top of the escalator, you'll see another gorgeous, colorful jumping fountain and will see multiple shops, including Chopard, Graff, and a shop called Rodeo Drive as well as a bank. One of the hotel's restaurants, Al Iwan, is also located among the shops, and a lounge and seating area is along the wall behind you. 

The decor is completely over the top. You'll find beautiful tile designs and intricate carpets on the floor, and looking up is absolutely breathtaking. Each floor is painted a slightly different color, so there is a gradient effect going from deep blue to bright yellow. Everything is accented with gold and I'd hazard a guess that it's almost all solid gold. We visited just before the UAE's national day, so there was also a UAE flag hanging along the entire length of the atrium in celebration.
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Burj al Arab
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Private Drive up to Burj al Arab
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Burj al Arab Front Desk
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Burj al Arab Concierge Desk
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Entry Fountains
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Another Fountain
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Looking Up
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Looking Up
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Gradient Floors
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Amazing Tilework
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Golden Elevators
In the evening, colored lights accent everything, which really adds to the "Vegas" feel of the hotel.
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Evening Lights
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Al Iwan Restaurant
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Evening Lights
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Evening Lights
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Evening Lights
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Evening Lights
Each floor has a desk that can be seen upon walking off the elevator. This is where the floor's receptionist sits and she is essentially your personal concierge, available 24 hours a day. The receptionist can help with scheduling any meals, activities, etc and serves only the floor she is seated on, so it's very personalized. Each time we would return to our room, as long as she was sitting at the desk and not helping someone else, she would stand as soon as she saw us coming off the elevator, greet us by name, and open the door to our room for us. This was pretty amazing because she remembered our faces and names after just one brief interaction when we checked in. 
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Floor 12 Reception Desk
We were led in to our suite and had a moment to take in the incredible surroundings before both the receptionist and the woman who had escorted us up asked Chris to take a seat at the full sized desk with iMac, printer, fax machine, etc and complete check in. They asked for our passports and a credit card and explained the benefits we would receive from AmEx FHR. We were told that we would receive a complimentary 55 minute Swedish massage for two at the hotel's spa as part of the "unique property benefit" from FHR, but we were unsure what time we wanted to schedule it, so they let us know that the receptionist could schedule it for us whenever we decided. 
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Suite Entrance
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Welcome Paperwork
While check in was being completed, porters also showed up with our bags and brought them upstairs to the dressing area and the butler came by with two fresh juices and a plate of Arabic sweets. We decided to leave the sweets to eat after dinner, but when we returned, we were very disappointed to find that they had been taken away. I'm sure we could have called and asked for them back, but I hate asking for things and figured we didn't need the calories anyway.
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Welcome Beverage
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Welcome Arabic Sweets
The butler was a bit of an enigma for us. We weren't really sure what her purpose was, although I would imagine you could have asked her to do almost anything. We weren't really comfortable asking for anything and to be honest, there wasn't much we needed, so we only interacted with her once. Before dinner, Chris wanted to iron a shirt and there was no iron in the suite, so he called the butler and asked for one. She arrived a few minutes later with the iron and ironing board, handed them to Chris at the door, and asked if he needed anything else. Chris was hoping she would ask if he wanted her to iron the shirt for him, but there was no such offer, so he said no. It may sound trivial, but this was pretty disappointing to be honest. We paid A LOT of money to stay at this hotel and this butler was working at the world's only self-proclaimed seven star hotel, so you would think she would at least have brought the iron and ironing board up the stairs to the dressing area (which she did not) or at best, offered to iron the shirt herself. 

The Burj's website also promises several things that we never received: professional packing and unpacking, a 24 karat gold iPad for use during your stay, and evening in-suite cocktails and hors d' oeuvres. Honestly, once we were checked in, we were left completely alone and offered nothing, which was disappointing. Maybe we should have known to ask for things, but I really don't know how we would have known and like I said - I felt quite uncomfortable with ordering staff around when I had no idea what was actually on offer. 

The room itself was impressive, albeit exceptionally gaudy. All rooms in the Burj al Arab are 2-story suites and we were assigned suite 1202, which was the first suite to the right when you came off the elevator. Upon walking inside, you'll see a half bathroom to your right, then the desk/office area and minibar along the right wall. In front is the living room, from which we had an impressive view of the Arabian Gulf. There was a full-sized dining table and several couches and chairs throughout the living room. Possibly in lieu of the gold iPad, there was a small display that we could use to control things in the room, such as lighting and music. 

The extensive minibar offerings were impressive but confusing. There were sodas, waters, juices, bottles of liquor and wine, sail-shaped snacks, etc, but it was completely unclear whether minibar items were included in the room rate or whether we could have been charged for the items. In the end, we were too afraid of being charged $65 for a can of soda, so we didn't touch them.
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Suite Entry
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Suite Half Bath
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Suite Office Area
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Coffee and Tea Cabinet
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Minibar
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Minibar Snacks
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Suite Living Room
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Suite Living and Dining Room
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Suite Console
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Suite View
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Suite Entryway
To the left of the front door is a very impressive curved staircase that leads to the second floor of the suite. We'd never stayed in a multi-story hotel room before, so it was undoubtedly the most impressive feature of the room. At the top of the stairs, the bedroom was to the left, a dressing area was immediately in front, and the bathroom was to the right. The dressing area had several closets and a small seating area with a mirror for getting ready. Inside the closets and drawers were robes, slippers, a sewing kit, a Burj al Arab branded tote bag, and a few other small items, which I would imagine could have all been taken home if wanted. 
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Suite Staircase
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Staircase Ceiling
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Dressing Area
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Dressing Area Closet
The bathroom was quite large and was possibly the most gaudy part of the entire suite. The bathroom had marble floors, tiled walls - including a full mural behind the bath tub, and gold fixtures (probably solid gold if I had to guess). There was a large walk-in shower and a full sized jetted tub as well as a toilet and bidet, a double vanity and an odd bench next to the door with an angled mirror above it.
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Suite Bathroom
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Suite Bathroom
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Suite Bathroom
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Suite Bathroom
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Suite Bathroom
One of the other random benefits of the Burj are the full-sized his and hers Hermès toiletries offered to guests during their stay. We had heard of this benefit and thought we were prepared, but taking them home was fairly challenging - there were so many spread throughout the bathroom and they were huge! You'll receive his and hers shampoo, conditioner, body wash, lotion, and a full bottle of cologne/perfume, plus deodorant for the guys. The perfume alone retails for about $113 USD, so overall, it was impressive. In addition to the Hermès toiletries, there were his and hers dental kits, bath salts, shower caps and other items available.
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Hers Hermès Toiletries
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His Hermès Toiletries
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Hermès Toiletries
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His and Hers Dental Kits
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Hermès Toiletries Haul
The bedroom was quite large and offered more floor to ceiling windows to capture the view of the Gulf. We were able to see the Atlantis, The Palm resort on the edge of the Palm Jumeirah Island, which was a cool landmark. The bedroom had a king sized bed with a (not tacky at all) mirror mounted on the ceiling above. There was also a sort of bar/TV stand in the center of the room, which had a minibar and which the TV was supposed to rise out of, although I couldn't get it to work. To the left was a seating area with couches and chairs. When we returned from dinner, the bed had been turned down with chocolates placed on the duvet and slippers were set out on either side of the bed.
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Suite Bedroom
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Suite Bedroom
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Suite Bedroom Minibar/TV Console
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Suite Bedroom Minibar
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Suite Bedroom
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Bedroom View
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Bedroom View
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Turndown Service
One small thing I really got a kick out of in the suite was a clock that was projected on the wall behind the stairs so you could see the time each time you were heading downstairs or upstairs. It was a random, cute feature that was much more creative than just putting a plain old clock in. 
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Projected Clock
We left for dinner and came back to eat some Arabic treats which had been provided in a cute Burj al Arab shaped box and drink the bottle of red wine provided in the room, which was also Burj al Arab branded. After a pleasant night's sleep, we spent the morning of our stay having breakfast at Al Iwan restaurant, checking out the Burj's private beach, and getting our couples massages at the Talise Spa, all of which you can read about here. 
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Burj al Arab Red Wine
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Burj al Arab Arabic Treats
Overall, the room was impressive. While it wasn't our style, it was fun to be in a place so unique and colorful. Outside of the rooms, the Burj itself is incredibly colorful, flashy and over the top, so the rooms were a direct representation of that. In all honesty though, we were disappointed by the lack of proactive service on behalf of the butler. In fairness, we probably could have received great service if we asked for it, but that's really not our style, so we missed out.

The bottom line is that we would not pay to stay at the Burj al Arab again, but it was certainly a fun and memorable experience. Much like the rest of our trip to Dubai, it was over the top, unbelievably expensive and definitely a once-in-a-lifetime thing.
28 Comments
W
2/16/2016 05:54:28 am

Looks like a haunted clock to me!

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2PaxFly link
2/16/2016 05:56:11 am

I always find those 'butlers' difficult to know what to do with. Once in Bangkok at the Shangri La - they offered to unpack for us. Seemed wierd to have someone else going through our things so we declined. Maybe you should have asked them for all the things you were promised and didn't receive, and also about the mini-bar costs if any.

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Jen link
2/16/2016 06:58:54 am

@2PaxFly, you're totally right - we should have asked for the things we didn't receive, but it all went so fast that I didn't realize we hadn't received them until it was too late. My boyfriend and I are also not people who enjoy asking for things, so it was a bit of a struggle for us.

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Lukas
2/16/2016 06:06:22 am

Wow - a mirror above the bed? Is it for being able to better see nightly activities? ;) Great review so far!

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Jen link
2/16/2016 07:00:29 am

@Lukas ha, exactly I think! I was surprised to see something like that in the Middle East! I'm glad you enjoyed it!

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nb
2/16/2016 06:35:00 am

Worthless review

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John
2/16/2016 06:49:20 am

If you wanted the shirt pressed why didn't you ask to have in pressed? I think you might have confused the women with your request for an iron as the typical $2600/night hotel guest is not generally in the habit of ironing their own clothes.

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Jen link
2/16/2016 07:01:42 am

@John, you're right, we definitely should have asked. Neither my boyfriend or I are the type of people who like to ask others to do things for us. However, if one offers, it's fair game. :)

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John
2/16/2016 07:10:18 am

<i>ask others to do things for us.</i>

I know what you mean. On the other hand, that's the whole point of a 7 star hotel!

If you're at an all inclusive resort in Mexico, are you really going to tell the pool server that you're really prefer to get your own drinks? It's pretty much the same thing.

A
2/16/2016 06:55:49 am

Wow-for $2K for a room, I'd be asking for the ironing to be done, for the sweets to be restored, and I would assume if not ask if the minibar was free. That's a lot of money!!!

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Jen link
2/16/2016 07:02:39 am

@A, fair assumptions!

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Modern Day Sinbad link
2/16/2016 09:02:03 am

Thank you for your interesting and detailed review. I was looking into staying at the Rosewood hotel in Abu Dhabi that also offers 24/7 butler service and did some research on the benefits thereof (or what you can ask them to do) and as you mentioned I think it may be a case of asking for things. Different cultures seem to be more at ease with making such requests and apparently guests who regularly stay in hotels that offer butler service will probably have staff at home to help them with packing/unpacking, laundry, etc.

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Jen link
2/16/2016 07:22:40 pm

@Modern Day Sinbad, thanks for reading! I definitely think it would have been helpful to do more research on what you can ask the butlers to do, but there's not much out there about the Burj. I agree that culturally, there was absolutely a bit of a disconnect since I'm not comfortable with asking people to do things for me. Guess I'll have to get my own staff so I know what to do next time! ;)

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JS
2/16/2016 05:15:22 pm

I've been to the Burj for dinner while I was staying next door at the Madinat. I honestly prefer the Madinat, it's more my style, but I wouldn't mind spending one night at the Burj like you did.

Regarding the ironing bit, I'm a bit different than you and I don't feel shy. I stayed at the St. Regis in Florence and asked my (useless) butler for an iron, and he said that irons are not allowed in the room due to Italian fire regulations. I googled it while he waited because it sounded so outlandish, but he was right! He did offer to have housekeeping iron my shirt, but it would have taken an hour and cost something like 15 euros.

As for the missing Arabic sweets, as well as wondering if the minibar was gratis or not, come on, just ask! Don't be so worried about what people think!! You spent $2600 on the room, you're not at Motel 6!!

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Jen link
2/16/2016 07:26:37 pm

@JS, I think we really would have enjoyed the Madinat. We spent a bit of time walking around over there and it was very nice.

I totally agree that we should have just asked, but my boyfriend and I are both very uncomfortable with asking for things and neither of us was curious enough to actually ask (we didn't really need the sweets or anything from the minibar for a one night stay). I tend to try to make things as easy as possible for people in the service industry since I waited tables all through college and saw how annoying people can be. Maybe someday I'll get over it? :)

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Tyler
2/16/2016 10:37:40 pm

The last time I stayed here was in 2006 and based on your photos, it appears as if nothing has changed in terms of amenities/decor/technology (except for the iMac and iPad).

Re: butler. He was quite helpful for us. From giving us a full tour of the property, to unpacking/packing our bags, he was always available and willing to assist. He took care of getting us directions to the Mall of the Emirates, verified what we needed to visit Ski Dubai, and helped us figure out the lighting/tv controls in the room. We even asked for a tour of the Royal Suite and he happily obliged.

The hotel completely over the top, but don't be afraid to ask -- just as long as you do it politely -- and the worst thing they can say is no (or in the case of the Burj, they'll say yes, but you may be charged extra for it). ;)

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Jen link
2/17/2016 07:25:49 pm

@Tyler, I don't think anything has changed since the hotel was built, that's for sure.

Did you specifically ask the butler for all of these things or was any of it proactive? I definitely wish I had thought to ask for a tour of the Royal Suite! That sounds awesome!

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JeffISU
2/16/2016 10:39:47 pm

Wow, what a complete waste of money. For $2600 you could have had so many fabulous excursions, meals, and other experiences than this gaudy hotel which even you admit was not your style.

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Jen link
2/17/2016 07:27:47 pm

@JeffISU, it's all a matter of opinion. We definitely had plenty of other experiences on our trip and did everything else we wanted to do. Some people spend $2600 on Super Bowl tickets, some spend it on a TV, some on a handbag. You can't take it with you!

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Matt
2/17/2016 10:50:36 am

Thanks for the great review of a place so few (if any?) others have reviewed. A lot of people are giving you a hard time for not asking for things and for spending $2600. If asking is not your style, don't sweat it. It's your $2600 to spend how you like, and I certainly appreciated you sharing your experience with us.

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Jen link
2/17/2016 07:29:36 pm

@Matt, thanks for the kind words and I'm glad you enjoyed the review. I'm on the fence about whether I would prefer to be the type of person who asks for whatever they want, but the fact is, I'm just not. :)

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Josh C
2/17/2016 11:53:46 am

Thank you for sharing. I couldn't bring myself to pop for it last time I was in Dubai. The whole motif reminds me of an outdated Las Vegas hotel suite though. Thumbs up on the view and the two story layout... and I love a good bathroom suite.

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Jen link
2/17/2016 07:30:42 pm

@Josh C, I think I can agree with you on the Las Vegas style decor. I felt very much like I was in Vegas more than once during my time in Dubai!

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Paul
2/17/2016 06:05:23 pm

It's so dated and gaudy! Def not "7 star". Like new Russian millionaire meets Sadam Hussein.

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Andreas
2/18/2016 04:56:50 am

Thanks for this interesting review. I have a faible for luxury hotels and I'm not opposed to paying a lot of money for a nice suite with good service and beautiful decor. I also wouldn't rule out paying thousands of dollars for a one night stay at one of the world's most luxurious hotels as a once in a lifetime thing.

However, after seeing your pictures I can honestly say I don't want to stay at the Burj Al Arab anymore! That decor, those colors, this looks like it's straight out of a children's coloring book. I'd much rather stay at a nice Hyatt instead.

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Andrew link
6/10/2018 12:39:30 am

Enjoyed reading the review! I intend to stay there one day. To be honest I’m surprised it doesn’t cost more per night! I’ve that for a staffed bungalow on a private island with minimal amenities.

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Tom
4/20/2019 07:50:50 am

Hi - thanks for this review. My 93-year-old mother and I will be staying there for two nights on the way back from a safari in Africa. Mom’s pretty sort, but I’m wondering: is there an entrance door on the second story? Climbing all of those stairs might be a bit much for her.

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Tracey link
12/11/2020 04:26:34 am

Great posst thank you

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